Can your home beat the heat?

Experts agree that it pays to think ahead and plan for recommended maintenance, repairs, and improvements well before your thermostat switches over from “heat” to “cool.” Many of the things you can do to keep your home cooler in the summer will also benefit you now while the weather is transitioning, allowing you to stay more comfortable year-round and conserve energy as well.

Learn valuable tips on how to beat the heat and keep your interiors cool as the weather warms up by reading my newest article for CTW Features, available here.

90 reasons why "M" still stands for "masterpiece"

In Cineversary podcast episode #34, host Erik Martin revisits Weimar Republic-era Germany to commemorate the 90th birthday of quite possibly that country's finest film export ever: Fritz Lang's M, originally released in May 1931 and starring Peter Lorre in his breakout performance as a serial killer of children. Accompanying Erik on this outing is Jan-Christopher Horak―past director of the UCLA film and television archive, former curator for the George Eastman Museum, previous director of archives/collections for Universal Studios, and longtime film scholar. Together, they investigate why M is worth celebrating all these years later, its cultural impact and legacy, what we can learn from the film in 2021, and more.           

Jan-Christopher Horak

To listen to this episode, click here or click the "play" button on the embedded streaming player below. Or, you can stream, download or subscribe to the Cineversary podcast using Apple Podcasts, Stitcher, Spotify, Google Podcasts, Breaker, Castbox, Pocket Casts, PodBean, RadioPublic, and Overcast.

Learn more about the Cineversary podcast at anchor.fm/cineversary and email show comments or suggestions to cineversegroup@gmail.com.

Need to file a homeowners insurance claim? Read this first

Homeowners insurance by Nick Youngson CC BY-SA 3.0 Pix4free

There are many good reasons why you may want to file a homeowners insurance claim - from an injury that occurs on your property to a burglary to damage from the storm or fire.

But you want to make sure your claim is valid and covered, learn the deadline by which you have to file a claim and know what to expect after you file a claim. Reading your policy language carefully can yield crucial answers.

Many homeowners have questions about what's involved with the homeowners insurance claims process: How do home insurance claims work? How are homeowners insurance claims paid? And how long do homeowners insurance claims stay on your record? For answers, read my newest article for Insurance.com, available here.

Is your company's contact center technology up to snuff?

If the coronavirus crisis taught us anything, it’s that contact centers are in greater demand than ever before, with resources spread thin. That’s especially true as more consumers prefer contactless communication with enterprises as they increasingly choose e-commerce options over brick-and-mortar stores and offices.

Problem is, many companies aren’t able to satisfy the increased push for customer interaction via phone, text, chat, video, social media, or otherwise. The common culprit? Insufficient technologies and infrastructure, which can limit a business's ability to communicate efficiently with patrons and respond punctually to queries, complaints, and requests.

The experts agree: It’s time to take stock of your contact center’s technological capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations. Learn more by reading my newest cover story for Destination CRM magazine, available here.