But note that nearly 7 in 10 consumers worldwide are either somewhat or very concerned about their privacy online, per the IAPP Privacy and Consumer Trust Report 2023, with 57% of consumers believing that AI poses a major threat to their privacy. Many of these worries pertain to the increasingly ubiquitous and pervasive presence of voicebots and voice assistants used by companies, especially in customer service capacities. People are becoming more aware and troubled about the collection, storage, and utilization of their data by corporate America, particularly in terms of data security and privacy.
Learn more about this topic by reading my newest article for Speech Technology Magazine, available here.
